Refund Policy
We want you to feel confident purchasing from Global Systems Studio. This policy outlines your options if a product or service doesn't meet your expectations.
Digital Products (Books and Guides)
Because digital products are delivered immediately upon purchase and cannot be "returned," all sales of digital downloads are final. However, if you have a genuine issue with a product — it was the wrong file, it didn't download, or there is a significant error in the content — please contact us within 7 days of purchase and we will make it right.
Clarity Session and Async Q&A
Clarity Session: If you need to cancel or reschedule, please do so at least 24 hours before your scheduled call using the link in your confirmation email. Cancellations with less than 24 hours' notice are not eligible for a refund, but we are happy to reschedule you at no additional charge when circumstances permit. If we need to cancel on our end, you will receive a full refund or the option to reschedule.
Async Q&A: Because work begins immediately upon receipt of your submission, refunds are not available after you have submitted your questions. If you pay but have not yet submitted, please contact us within 24 hours to request a cancellation.
ROS™ Pathway Programs
Pathway programs include a 7-day satisfaction period from the date of purchase. If, within those first 7 days, you decide the program is not the right fit for your situation, contact us and we will issue a full refund — no questions asked.
After the 7-day period, Pathway program fees are non-refundable. If you are experiencing difficulty using the program or feel your needs are not being met, please reach out before requesting a refund — we want to make it work for you.
How to Request a Refund or Report an Issue
Contact us at info@globalsystemsstudio.com with your name, order details, and a brief description of the issue. We respond to all inquiries within 2 business days and aim to resolve every situation fairly.
Questions?
If anything here is unclear or you have a situation not covered above, just reach out — we'd rather talk it through than have anyone feel stuck.